Refund policy

Last updated: May 7, 2026

At Digital Nova, we sell digital download products only. We do not sell, ship, or deliver physical items.

Because our products are delivered digitally and may be accessible immediately after purchase, all sales are generally final. We do not accept returns, exchanges, or cancellations once an order has been completed and the digital product has been delivered or made available.

Please review each product description carefully before purchasing.

Digital Product Policy

Due to the nature of digital goods, we are unable to accept returns of delivered files, access links, templates, or downloadable resources.

This includes, but is not limited to:

Canva templates
Digital business cards
Media kits
Pricing guides
Project proposals
Social media template packs
Downloadable PDFs, guides, and digital resources
Other editable digital products sold by Digital Nova

Once a digital product has been purchased and access has been provided, the order is considered fulfilled.

Refund Exceptions

Although digital purchases are generally final, we may offer a refund, replacement, corrected file, or store credit in limited situations, including:

You were charged more than once for the same product by mistake
You received the wrong file or an incomplete file
The file is corrupted, inaccessible, or unusable, and we are unable to provide a working replacement
You experience a technical issue that prevents access to the product, and our support team is unable to reasonably resolve the issue

Refunds, replacements, and store credits are reviewed on a case-by-case basis and are not guaranteed unless required by applicable law.

Non-Refundable Situations

We do not offer refunds for:

Change of mind
Accidental purchases
Not reading the product description before purchasing
Purchasing the wrong product
Believing a product included features, files, formats, or services not listed in the product description
Incompatibility with third-party software, platforms, or tools not stated in the product listing
Difficulty using Canva or basic editing tools
Preference-based reasons such as style, layout, color, design direction, or creative taste after purchase
Lack of time, business changes, or no longer needing the product after purchase

Canva and Editing Responsibility

Many Digital Nova products are designed for use with Canva. It is the customer’s responsibility to make sure they have access to the required platform and understand the basic editing process before purchasing.

Most Digital Nova templates are beginner-friendly, but customers are responsible for editing their own templates unless done-for-you customization is clearly included in the product listing.

Some templates may use features, fonts, images, or elements that vary depending on your Canva plan. Any important requirements will be listed on the product page whenever applicable.

Need Help? Contact Us First

If you have an issue with your order, please contact us before filing a dispute or chargeback. We are happy to review the issue and do our best to help.

Please email us at:

support@digitalnovabrand.com

When contacting us, please include:

Your order number
The email address used at checkout
The name of the product purchased
A brief description of the issue
Screenshots or details that may help us understand the problem, if applicable

Timeframe for Support Requests

To be considered for a refund review related to duplicate purchases, incorrect delivery, incomplete files, corrupted files, or technical access issues, please contact us within 14 days of purchase.

Requests submitted after 14 days may still be reviewed, but we cannot guarantee a refund, replacement, or store credit unless required by applicable law.

Chargebacks and Payment Disputes

If a chargeback or payment dispute is filed for a product that was successfully delivered, downloaded, accessed, or made available, we reserve the right to provide order records, download/access records, email records, product information, and related purchase details to the payment provider as part of the dispute process.

We encourage customers to contact us first so we can review and attempt to resolve the issue directly.

Consumer Rights

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws. If local law requires a refund, cancellation right, or other remedy, those rights will apply.