SUPPORT & ANSWERS
Frequently Asked Questions
Find quick answers about digital downloads, Canva editing, template access, licensing, purchases, and Digital Nova support.
How your files and template links are delivered.
Learn how to access, edit, and customize your templates.
See the Digital Nova purchase and customization process.
Still need help? Send Digital Nova a message.
SUPPORT & ANSWERS
Frequently Asked Questions
Find quick answers about digital downloads, Canva editing, template access, licensing, purchases, and Digital Nova support.
Slideshow
Quick Answers
Popular Questions
What kind of products do you sell?
Digital Nova offers professionally designed digital templates for businesses, creators, and service providers, including Social Media Templates, Media Kits, Proposals, Pricing Guides, and Business & Service Templates. All templates are delivered digitally and can be customized with your own text, colors, images, and branding.
Are Digital Nova products digital or physical?
All Digital Nova products are digital. Nothing is physically shipped. Your purchase is delivered electronically after checkout.
Do I need Canva Pro?
Usually not. Most Digital Nova templates can be edited with a free Canva account. If a product uses features that require Canva Pro, that will be noted on the product page.
Do I need design experience?
No. Digital Nova templates are designed to be easy to customize, even if you have little or no design experience.
Can I use Digital Nova templates for my own business?
Yes. You can use your purchased templates to create content and materials for your own business or brand, subject to the applicable product license.
Do you offer custom design services?
Yes. Digital Nova also offers custom design services for customers who need something more personalized or tailored to their brand. Contact us and submit a custom design request form to tell us about your project, goals, and design needs.
What kind of products do you sell?
Digital Nova offers professionally designed digital templates for businesses, creators, and service providers, including Social Media Templates, Media Kits, Proposals, Pricing Guides, and Business & Service Templates. All templates are delivered digitally and can be customized with your own text, colors, images, and branding.
Are Digital Nova products digital or physical?
All Digital Nova products are digital. Nothing is physically shipped. Your purchase is delivered electronically after checkout.
Do I need Canva Pro?
Usually not. Most Digital Nova templates can be edited with a free Canva account. If a product uses features that require Canva Pro, that will be noted on the product page.
Do I need design experience?
No. Digital Nova templates are designed to be easy to customize, even if you have little or no design experience.
Can I use Digital Nova templates for my own business?
Yes. You can use your purchased templates to create content and materials for your own business or brand, subject to the applicable product license.
Do you offer custom design services?
Yes. Digital Nova also offers custom design services for customers who need something more personalized or tailored to their brand. Contact us and submit a custom design request form to tell us about your project, goals, and design needs.
Browse All FAQs
Find detailed answers organized by topic.
Ordering & Access
Questions about purchasing, downloads, and accessing your files.
How and when will I receive my purchase?
Your purchase is delivered digitally after checkout. You’ll receive an email with the file, access link, or instructions needed to open your product. Most purchases are available immediately.
Where can I find my download or template link?
Your access information is provided after checkout and sent to the email address used for your order. Depending on the product, you may receive a downloadable file, PDF, or link that gives you access to your Canva template.
What should I do if my purchase email hasn’t arrived?
First check your spam, junk, and promotions folders. If you still can’t find it, contact support@digitalnovabrand.com with your order details and we’ll help you locate your purchase.
Can I access my purchase more than once?
Yes. You can return to your purchased files and templates as needed, provided your use follows the applicable product license.
What if I entered the wrong email address at checkout?
Contact support@digitalnovabrand.com as soon as possible and include your order details. We’ll help get your purchase information sent to the correct email address.
Editing & Canva
Questions about using and customizing your templates.
What do I need to edit my templates?
Most Digital Nova templates are designed for Canva. You’ll need a Canva account to open and customize them. Most products work with Canva Free unless otherwise stated on the product page.
What can I customize in my template?
Most templates allow you to customize the text, colors, fonts, images, and branding so the finished design matches your business or personal style.
Are photos included with the templates?
It depends on the product. Some templates include photos or image placeholders, while others are designed for you to add your own images. Check the individual product page for details before purchasing.
Will my finished design look exactly like the preview?
The overall layout and structure will remain the same, but your finished design may look different depending on the text, colors, fonts, photos, and other elements you choose to customize.
Can I edit my templates on a phone or tablet?
Yes, but for the easiest editing experience, we recommend using Canva on a desktop or laptop when possible. Some adjustments are easier to make on a larger screen.
Licensing & Usage
Questions about permitted use, reselling, and business rights.
Can I use Digital Nova templates for client work?
Some products may be suitable for use as part of your client workflow. However, the original template files may not be resold, redistributed, transferred, or provided as standalone files unless the applicable license specifically allows it.
Always review the product license before using a template for client work.
Can I share my purchased files with a friend, team member, or client?
Not unless the applicable product license specifically allows it. Your purchase is intended for your permitted use, and the original files should not be forwarded, shared, or distributed to others.
Can I resell or redistribute Digital Nova templates?
No. Digital Nova templates and digital products may not be resold, redistributed, copied for resale, or offered as competing template products unless explicitly stated otherwise in the product terms.
Can I claim an edited Digital Nova template as my own original template?
No. Customizing a Digital Nova template for your brand does not transfer ownership of the original template design or give you the right to resell or represent the underlying template as your own creation.
Where can I find the licensing terms for a product?
Review the product page and Digital Nova’s licensing or terms information before purchasing or using a template for client or commercial work. Product-specific terms take priority when additional usage restrictions apply.
Support, Refunds & Custom Design
Get help with orders, issues, refunds, or custom requests.
Do you offer refunds on digital products?
Because Digital Nova products are digital and provide access after purchase, digital-product sales are generally final. Refunds, returns, and exchanges are not normally offered once access has been provided.
What if I purchased the wrong product by mistake?
Contact us as soon as possible at support@digitalnovabrand.com with your order details. Although digital purchases are generally non-refundable, we can review the situation and determine whether there is a reasonable way to help.
What if I need help using my template?
Start with our Canva Help & Editing Guide, which covers common editing and customization questions. If you still need help with your Digital Nova product, contact us and we’ll point you in the right direction.
How can I contact Digital Nova?
For order support, product access, or general questions, use our Contact Us page or email support@digitalnovabrand.com.
For custom design or business inquiries, use the appropriate inquiry option on our Contact or Custom Design page.
How quickly will I receive a response?
We aim to respond to inquiries within 1–2 business days. Response times may vary depending on the request, but we’ll respond as soon as possible.
Ordering & Access
Questions about purchasing, downloads, and accessing your files.
How and when will I receive my purchase?
Your purchase is delivered digitally after checkout. You’ll receive an email with the file, access link, or instructions needed to open your product. Most purchases are available immediately.
Where can I find my download or template link?
Your access information is provided after checkout and sent to the email address used for your order. Depending on the product, you may receive a downloadable file, PDF, or link that gives you access to your Canva template.
What should I do if my purchase email hasn’t arrived?
First check your spam, junk, and promotions folders. If you still can’t find it, contact support@digitalnovabrand.com with your order details and we’ll help you locate your purchase.
Can I access my purchase more than once?
Yes. You can return to your purchased files and templates as needed, provided your use follows the applicable product license.
What if I entered the wrong email address at checkout?
Contact support@digitalnovabrand.com as soon as possible and include your order details. We’ll help get your purchase information sent to the correct email address.
Editing & Canva
Questions about using and customizing your templates.
What do I need to edit my templates?
Most Digital Nova templates are designed for Canva. You’ll need a Canva account to open and customize them. Most products work with Canva Free unless otherwise stated on the product page.
What can I customize in my template?
Most templates allow you to customize the text, colors, fonts, images, and branding so the finished design matches your business or personal style.
Are photos included with the templates?
It depends on the product. Some templates include photos or image placeholders, while others are designed for you to add your own images. Check the individual product page for details before purchasing.
Will my finished design look exactly like the preview?
The overall layout and structure will remain the same, but your finished design may look different depending on the text, colors, fonts, photos, and other elements you choose to customize.
Can I edit my templates on a phone or tablet?
Yes, but for the easiest editing experience, we recommend using Canva on a desktop or laptop when possible. Some adjustments are easier to make on a larger screen.
Licensing & Usage
Questions about permitted use, reselling, and business rights.
Can I use Digital Nova templates for client work?
Some products may be suitable for use as part of your client workflow. However, the original template files may not be resold, redistributed, transferred, or provided as standalone files unless the applicable license specifically allows it.
Always review the product license before using a template for client work.
Can I share my purchased files with a friend, team member, or client?
Not unless the applicable product license specifically allows it. Your purchase is intended for your permitted use, and the original files should not be forwarded, shared, or distributed to others.
Can I resell or redistribute Digital Nova templates?
No. Digital Nova templates and digital products may not be resold, redistributed, copied for resale, or offered as competing template products unless explicitly stated otherwise in the product terms.
Can I claim an edited Digital Nova template as my own original template?
No. Customizing a Digital Nova template for your brand does not transfer ownership of the original template design or give you the right to resell or represent the underlying template as your own creation.
Where can I find the licensing terms for a product?
Review the product page and Digital Nova’s licensing or terms information before purchasing or using a template for client or commercial work. Product-specific terms take priority when additional usage restrictions apply.
Support, Refunds & Custom Design
Get help with orders, issues, refunds, or custom requests.
Do you offer refunds on digital products?
Because Digital Nova products are digital and provide access after purchase, digital-product sales are generally final. Refunds, returns, and exchanges are not normally offered once access has been provided.
What if I purchased the wrong product by mistake?
Contact us as soon as possible at support@digitalnovabrand.com with your order details. Although digital purchases are generally non-refundable, we can review the situation and determine whether there is a reasonable way to help.
What if I need help using my template?
Start with our Canva Help & Editing Guide, which covers common editing and customization questions. If you still need help with your Digital Nova product, contact us and we’ll point you in the right direction.
How can I contact Digital Nova?
For order support, product access, or general questions, use our Contact Us page or email support@digitalnovabrand.com.
For custom design or business inquiries, use the appropriate inquiry option on our Contact or Custom Design page.
How quickly will I receive a response?
We aim to respond to inquiries within 1–2 business days. Response times may vary depending on the request, but we’ll respond as soon as possible.
WE’RE HERE TO HELP
Still Need Help?
Couldn’t find what you’re looking for? Send us a message and we’ll help with your order, template access, product questions, or general support.
WE’RE HERE TO HELP
Still Need Help?
Couldn’t find what you’re looking for? Send us a message and we’ll help with your order, template access, product questions, or general support.